Frequently Asked Questions
Support FAQ
Who can I call if I have technical support questions?
If you have support questions, the quickest and easiest thing to do is to post them in the online Servoy Forum. The Servoy Forum gives you free support and many questions have already been answered. If you have an urgent problem you can call Servoy or email Servoy Support. Contacting Servoy by phone for technical support is not free of charge.
Why doesn't Servoy offer free technical support by phone?
We'd love to -- but with our current resources, we'd rather help you get up and running with Servoy as efficiently as possible. You can receive free support in the Servoy Online Forum and if you need over-the-phone support, we have comprehensive support packages that you can purchase.
How do I file a bug with Servoy?
Non-critical bugs and bugs in beta versions of Servoy can be filed in the 'Issues and bugs' section of Servoy Forum. If you encounter bugs in a production version of Servoy, please file a bug report with Servoy Support. The best way is to create a reproduceable case of the bug in a small solution and send it with a clear description to Servoy Support at: support@servoy.com.
Professional Services FAQ
How do I contact Servoy Professional Services?
You can contact SPS by contacting a Servoy office by clicking here. Office contact details can also be found under the "Company" tab above.
What support packages does Servoy Professional Services offer?
SPS offers support packages from as low as $500 per month to the highest level of support: Service Level Agreements featuring 99.99% uptime guarantee and response times of less than 10 minutes. It all depends on your needs and requirements. Contact Servoy Professional Services for more information.
